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Explain It

  • Explain It: Mobility

    July 17, 2018

    One of the big buzzwords in business and telecom is “mobility.” “Mobility is the future.” “Mobility will change how...

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  • Explain It: Telepresence

    June 19, 2018

    You’ve seen it before in the movies: ghostly holographic figures of a powerful underground society circling a conference room...

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    Voxtelesys
  • What to Expect for AI and The Future of VoIP

    June 5, 2018

    We all know that artificial intelligence (AI) is one way for machines to take over tasks that don’t require...

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    Voxtelesys
  • Explain It: BYOD

    May 29, 2018

    Do you have your own mobile device? (Answer: Almost certainly.) Do you ever use it to conduct business-related tasks...

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    Voxtelesys
  • Managed Unified Communications Services Make Sense

    May 8, 2018

    In the early days of business, a small business owner opened a single storefront to provide goods or a...

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    Voxtelesys
  • Explain It: Number Provisioning

    February 27, 2018

    Number Provisioning \ ‘nəmbər prəˈviZHəniNG \ to set aside available phone numbers for your communications, in order to assign...

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    Voxtelesys
  • IVR Systems – Explain It!

    January 9, 2018

    Interactive Voice Response System (IVR) \ ˌin-tər-ˈak-tiv ˈvȯis ri-ˈspän(t)s sis-təm\ an automated telephony system that interacts with callers, gathers information, and routes...

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    Voxtelesys
  • Explain It! Call Center QoS and High Call Quality

    December 5, 2017

    In our increasingly wireless world, three letters frequently pop up when the talk turns to VoIP in a call...

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  • Toll Fraud: Explain It

    November 28, 2017

    Toll fraud is an overlooked security threat for many small and medium-sized businesses. We live in a world where...

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  • Coffee Talk: Explaining Business VoIP

    November 14, 2017

    One reason we began this blog was to present business VoIP topics in a way that made sense to...

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    Voxtelesys
  • What is Inbound Call Routing? Explain It!

    October 31, 2017

    How much time have you spent thinking about your call center’s inbound call routing? With VoIP, SIP, and unified...

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    Voxtelesys
  • Security Check: SIP Firewall Security

    September 5, 2017

    When you’re looking at network security, have you given much thought to SIP firewall security? When small and midsized...

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    Voxtelesys