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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / What is SIP Trunking: Explain It FAQs
What is SIP Trunking: Explain It
SIP/VoIP
Explain It

In our quest to demystify the language of internet telephony, we often encounter two foreign terms that are joined at the hip: SIP and trunking. SIP, or Session Initiated Protocol, is frequently touted as the logical choice among those seeking the best unified communication solution for their business. But SIP trunking can be confusing to newcomers, especially since it sounds like a viral dance craze.

In a previous post, we introduced you to SIP and explained how SIP calls and video conferences are started, maintained, and ended using SIP and its game-changing signaling methods. However, business owners typically aren’t thinking about the mechanics of one call. They’re envisioning call centers where their agents are making dozens, if not hundreds, of calls. They want to know how to scale while also controlling costs. SIP trunking can help them achieve these objectives.

Trunking, Then and Now

The terms “trunk” and “trunking” have been used in the telephone world for a long time, and originally referred to the way that a home or business connected to the PSTN, or public switched telephone network. The number of trunk lines determined how many phone calls could be made with the outside world at any given time.

Companies would set up a PBX, or private branch exchange, to help manage the trunk lines since it didn’t make sense to provide each employee with their own dedicated line. For instance, a business with 50 employees might set up 5 trunk lines, knowing that it would be rare for more than 5 outside calls to be occurring simultaneously. The PBX could be programmed so that if the first line was busy, a caller would be routed to the second line and so on.

In the 1990s, telecom companies began offering combined voice and data services, through ISDN (Integrated Services Digital Network) trunks. These were digital networks that were tied to the infrastructure of the PSTN, passing calls and data along the phone lines. The rise of the ISDN brought increased speed and capacity, but there were limits since each ISDN trunk had a fixed number of lines (e.g. the popular T1 trunk held 24 lines).

For companies with a large customer service group or inside sales operations, determining the right number of trunk lines was critical. If you didn’t have enough, customers would receive busy signals or be placed in long queues when it got busy. If you had too many, you would be paying a significant cost for each of those unused lines. For example, a company using ISDN30 trunks who needed 32 channels would still have to install two trunks (giving the business 60 channels instead of the 32 they would actually use), which was costly and wasteful.

SIP Trunking

SIP trunking applies this concept to the world of VoIP, by bridging the gap between the private domain (consisting of everything tied to a company’s PBX) and the public domain (which is the part of the network linked to the PSTN). SIP trunking allows a business to connect to the PSTN using the Internet, through their SIP provider (also known as an ITSP, or Internet Telephony Service Provider). Without SIP trunks, VoIP users would only be able to call other VoIP users.

Here are two high-level examples of how calls to different users would be made by a call center agent named Steve, who works at a company using SIP:

  • In call 1, Steve contacts a former supplier in Miami. His call goes through his company’s PBX, which sends it through the company’s SIP provider, which uses a SIP trunk to route it through the PSTN and connect him to his supplier’s phone.
  • In call 2, Steve dials his manager, who works in a different office but on the same network. Again, Steve’s call is routed through the PBX, but, using SIP, it goes through his manager’s server and rings his phone, bypassing the PSTN entirely.
Conversely, if someone dials Steve from the PSTN, the call must go through a SIP trunk and be managed by Steve’s SIP provider.

Unlike traditional or ISDN trunks, which require hardware and physical installation, SIP trunks are virtual. This means that trunks can be added or removed based on need, with the only limiting factor being available bandwidth.

Next Steps

With this basic understanding of SIP and SIP trunking under your belt, it’s a good time to explore the reasons why companies are moving to SIP and the advantages they can bring to your business. Learn how you can improve customer service, boost productivity and reduce costs with our end-to-end 3CX IP PBX solution with SIP trunking services available from Voxtelesys. To get your business started on making the switch contact us today!

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