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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / Know Your Options for Meeting TCPA Regulations FAQs
Know Your Options for Meeting TCPA Regulations
Call Center
TCPA

Ignoring Telephone Consumer Protection Act (TCPA) regulations can be dangerous to your business, but complying with the FCC’s circuitous and sometimes confusing rules is a challenge – particularly when it comes to cell phone restrictions. You might be tempted to take an extremist position and elect not to call consumers’ cell phone numbers at all. However, nearly half of U.S. adults have moved away from landlines completely and now live in cell phone-only homes. Avoiding all cell phone numbers could severely impact your ability to connect with your customers. Fortunately, there are a number of ways that the outbound call industry has adapted to ensure your business stays TCPA compliant while still reaching the contacts you need to reach.

Option #1: Manually Scrubbing Your Lists

Neither glamorous nor practical, manual scrubbing is still one of the most common ways call centers remove bad cell phone numbers from their lists. Scrubbing your list requires matching it against the National Do Not Call Registry, your company’s internal Do Not Call list and any applicable state-specific Do Not Call Lists. Don’t forget, there are some states that prohibit all marketing calls to cell phones, so you’ll need to scrub area codes in those states as well. As new national and state laws are implemented and updated, keeping track of what is legal and where it is legal is a big job. This makes manual scrubs time-consuming for staff and expensive for you—especially because they need to be completed at least every 31 days!

Option #2: Purchasing Certified Lists

List providers let you avoid the difficult task of assembling your own list—but this convenience usually comes at a very high cost. Purchasing a list might seem the easiest option up-front, but before buying, make sure the list comes from a reliable provider that certifies the list has been properly scrubbed. Buying an uncertified list exposes your business to potentially costly litigation under TCPA regulations because once the list is purchased it becomes your responsibility. You now effectively own that list. Before purchasing a list, it is highly recommended to request written documentation from the vendor to review their policies, consent procedures, and records. It is preferable to purchase lists that use double opt-in (in which a consumer provides consent upfront and again through a confirmation process). Again, it is important that you verify the vendor’s process and recordkeeping because you will be responsible for any violations. Finally, before any contract is signed with a list vendor, your company should review any agreements for warranties and guarantees on the last as well as indemnity clauses should a TCPA claim be made.

After you receive the list, it’s a good idea to verify its legitimacy internally.  Even if you pay thousands of dollars for a list, that list might not be high quality and no list will stay fresh for long. To stay compliant with the TCPA, you’ll need to repurchase a new list every month.

Option #3: Using Compliance Software

Manual scrubbing and list purchasing require a significant investment of time and money, which might be more effectively directed into a more viable long-term compliance solution. A tool that integrates directly with your dialer or used from your desktop and provides a continually updated list is likely your best bet for protecting your business. Software-based tools are easy for agents to use and can easily process thousands of records in a very short time. Helping you stay TCPA compliant —TCPA list scrubbing should be a part of your list management routine.  Let Vox CNI software do the heavy lifting of TCPA compliance for you so you can focus on running your business.

Questions about how the Vox CNI tool will help your business stay TCPA compliant? Contact us!

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