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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More
Learning Hub / Blogs / The Risk of Gambling on Standard Dialer Routes FAQs
The Risk of Gambling on Standard Dialer Routes
Auto dialers
Premium Routes
Predictive dialers

If you’re trusting your auto dialer call quality to standard dialer routes, are you aware of what you could be risking?

For the 40 million tourists who visit Las Vegas each year, a stop at the casino is almost mandatory, where even the most risk-averse people are tempted to drop a dollar into the slot machine, try a hand of blackjack, or place a bet on the roulette wheel.  Conservative roulette players may choose to put a chip on odd or even, or red or black, since they know that their chances of winning are close to 50%.  More adventurous players will put their chips on individual numbers, knowing that if the ball within the spinning wheel lands on their number, they’ll hit it big with the 35-to-1 payout.  We suspend our disbelief or our better judgment in the hope that fortune smiles on us, weighing risk vs. reward.

If you’re running a call center, the idea that your agents are spinning a roulette wheel each time the dialer connects with a lead would be alarming.  But if your SIP provider doesn’t make allowances to ensure that each call flows through a premium route, you are exposing your business to the risk of bad connections, call drops, and the general perception that your operation isn’t trustworthy.  And the odds of converting a prospect under these conditions are nearly incalculable.

Pump up the Volume

The rise of the auto-dialer has given sales teams a powerful tool to ensure that they are maximizing their time on the phone.  Agents aren’t forced to waste precious minutes trying to decide who to dial or sitting idly while call after call goes to voicemail or rings endlessly.  The auto-dialer is a sales servant, allowing each agent to focus on making a great impression and forging a bond with their customer.

But telecom carriers often see your high-volume, short-duration calls in a different light.  It’s a lot of work to connect, maintain, and terminate these calls, and they’re more interested in making sure that their conversational traffic doesn’t suffer.  So, they reserve their premium routes for conversational traffic and push their dialer traffic to standard routes, where your agents’ calls are fighting for bandwidth with video downloads, e-mail, and other typical causes of network congestion.

Gambling on Standard Routes

Providers who can’t guarantee that your agents’ calls will be carried on premium routes expose your business to risks that impact your bottom line.  And these are unnecessary risks to run.

The first issue is that calls on standard routes have a lower chance of connecting and a higher call drop rate.  Our research shows that the use of premium dialer routes can result in a 15% boost in connect rates, since:

  1. Many carriers are like travel agents who tell you that they can book a trip for you anywhere in the world—and even provide pricing—but have no intention to help you realize your dream to visit New Zealand. If your carrier won’t help you connect with prospects in new regions or markets, your connection rates will suffer.
  2. Standard routes are significantly more fragile than premium routes, which leads to drop after drop.
Of course, making and maintaining that connection is only half the battle.  The quality of that call is often what makes the biggest impact on the customer.  But if your agents are engaging with leads on standard routes, where the audio streams are polluted with static, digital debris, and (worst of all) silence, customers are going to assume that your operation isn’t dependable, which will sabotage your conversion rates.

As call center operators, we often worry about customer satisfaction metrics.  But the switch to premium dialer routes also dramatically increases agent satisfaction, which, in turn, has a positive impact on retention and performance.  When agents don’t have to worry about the technology failing them during crunch time, they can focus on relationship building and stay in the selling zone.  And one nontrivial byproduct of this success is that you won’t have to devote every waking hour to finding and training new agents to replace those who walk away because they can’t trust the tools of the trade.

The difference between successful and unsuccessful businesses often comes down to the ability to reduce and mitigate risk.  If a company said that they were going to invest money in a plan to try and win millions playing roulette in Vegas, they would be laughed out of existence.  But if your call center is running on standard dialer routes, your agents are playing roulette with every dial of the phone.  And the odds are stacked against them.

Learn more about how premium dialer routes can improve call quality and boost conversion rates.

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