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3CX V20 Upgrade department Requirements

3CX V20 Upgrade department Requirements

3CX
Hosted
3CX V20 Upgrade department Requirements In the evolving world of business communication, staying ahead means leveraging the best tools and support available. That's where Voxtelesys comes in, offering unparalleled 3CX hosting and support services. With the release of 3CX V20, navigating the complexities of inbound call management, office hours configuration, and the transition to departments requires a reliable partner. Voxtelesys ensures your transition is seamless and maximizes your system's efficiency and compliance. Learn More
 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

Popular Blogs

 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Learning Hub / Blogs / Coffee Talk: Explaining Business VoIP FAQs
Coffee Talk: Explaining Business VoIP
SIP/VoIP
Knowledgebase
Explain It

One reason we began this blog was to present business VoIP topics in a way that made sense to everyone. The truth is, business VoIP is complicated. The process that a call goes through before it reaches your phone, and the technology behind that process, is complicated. It involves internal networks, carriers, ISPs, switches, servers, PBXs, IP addresses, protocols, hops…See how easy it is to get bogged down in jargon?

Not being an expert is okay. That’s why your company hired a talented IT staff that manages and supports the complex systems that keep your business humming. But when you’re one of the people who makes business decisions about the products and services that integrate with those systems, you need a general understanding of the concepts.

We believe in an empowered consumer. That’s why we created our Explain It series. Over the past year, we’ve put together several blog posts that explain everything from the jargon and abbreviations that populate the language of telecom to the business VoIP services that helps a call center maximize their investments. We love metaphors, so that’s how we explain things. We also love sports and movie references. The goal is to make it feel like we’re discussing business VoIP over a cup of coffee in the most enjoyable way possible. They’re conversational and easy to understand. Here is a quick rundown of our Explain It posts in one easy reference.

The Language of Telecom

If you don’t know the difference between a PBX and a packet, you’re not alone. Your IT staff trained for years to work with the technology of telecom. That’s why we created our Language of Telecom series. We cover the essential terms of telecom and the terms associated specifically with business VoIP. Don’t get lost in alphabet soup. So, when you’re comparing the benefits of using 3CX, Elastix, FreePBX, Asterisk, or a custom solution, you’ll know the jargon.

Business VoIP and SIP

If you don’t know what SIP is, that’s okay. It’s an important, but rarely discussed function of the Internet. We explain that. We also discuss how powerful SIP can be by using SIP trunking. Because business VoIP and SIP rely on your company’s network and Internet connection, we cover the basics of bandwidth and codecs. Because business VoIP depends on your network, we also discuss the basics of SIP firewall security. Finally, a modern service that doesn’t integrate with your information systems isn’t modern at all. So, we explain an API and how it can help integrate business VoIP services into your CRM, call center software, and more.

Call Centers

We love call centers. There couldn’t be a better match for business VoIP. SIP trunking makes running a call center easier. But the variety of services available with business VoIP provide a call center with a swiss army knife of technology. Inbound routing is important for good customer service. We explain that using basketball. One of the most essential tools a call center has is a dialer. Not only do we explain dialer technology, we also discuss predictive dialing and how it benefits a call center; dynamic caller ID (also called local presence dialing); and how to stay on the right side of the TCPA.

No matter what your business VoIP needs may be, we can help. Whether it’s helping create a phone system from the ground up, providing SIP service, premium routing, or custom application development, we’re ready to help you take your business's communications to the next level. Contact us today. Our agents are ready to listen and won’t bog you down with unnecessary jargon.

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