Contact Us: 402.403.4435

For Contact Centers

For Contact Centers:

Custom & Comprehensive Solutions For Customer Satisfaction.

unifiedcomms

Creating quality customer service experiences.

For many customers today, lasting impressions are created on the phone. Long on-hold times, dropped calls, and bad service quality all have the power to quickly turn a simple phone interaction into a frustrating, exasperating customer experience.

At Voxtelesys, we deliver the comprehensive SIP services that not only keep contact and BPO centers connected, but that help support customer relationships and create high quality customer service experiences.

Custom Development By Contact Center Experts

Voxtelesys engineers bring three decades of custom call center application development experience ensuring that your center receives the service that it needs.  Unlike many SIP providers, we pride ourselves in our robust development community and ability to create custom software solutions for our clients.  From call management and routing, to custom reporting and compliance platforms, we can shape and fit your SIP service according to your call center’s exact specifications.

  • Geo Routing – Dynamic geographical traffic routing
  • Compliance Engine: TCPA | DNC
  • Detailed Reporting Services
  • Dynamic Caller ID
  • Dialer Integration
  • Short Duration Premium Routes

Learn more about how Voxtelesys can deliver the call center solutions you need to ensure reliable, consistent and superior customer service.   Contact your account representative today for more information!

Services Designed For Every Contact Center

Contact Center Services

Let’s face it if your Contact Center isn’t leveraging and delivering what Voxtelesys has to offer your falling behind your competitors.

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GEO Routing

GEO Routing

Route all your calls to the right people at the right time. Ensure your customers from a specific location, campaign, or dialed number reach the right team. Increase close rates, profits and most of all customer experience.

TCPA Compliance

TCPA Compliance

Stay compliant with TCPA regulations using our integrated cell number identification solution. From your Desktop, SpitFire dialer or in-real-time on any Voxtelesys SIP line. Comply on-the-fly with Vox CNI.

Dynamic Caller ID

Dynamic Caller ID

Increase answer rates by having a local presence no matter where you dial from. Nothing better for a national brand than having that local feel. Get Dynamic Caller ID.

Detailed Reporting Services

Detailed Reporting Services

Your Call Center depends on accurate data and reporting. We understand your needs. Our reporting service allows you to get the CDRs and reports you need to make better decisions.

Dialer Termination Service

Dialer Termination Service

Our Dialer Termination service was designed for the high volume, short duration traffic. We provide exceptional call quality and direct integration with your dialer and call center platforms.

Custom Applications

Custom Applications

So many times you just can’t find that feature you need to make your campaign take off. Look no further, VoxDevGroup was created to serve just that need. Custom telecom applications.